PrIsM, the cost-effective automation solution
in your suggestion scheme...
ISDE have gained experience with the world's leading suggestion
schemes with our PrIsM suggestion scheme software,
and can help you achieve this success as well. Our
process led approach has evolved to ensure you get the most out
of our suggestion scheme software, and this helps you move towards
an innovative culture in an efficient way.
Contact us to learn how we
can make staff suggestion scheme software work better in your organization,
to increase innnovation, reduce costs and improve employee feedback
and communication.
Customised to your needs
Our PrIsM suggestion scheme software is fully tailored to meet
the needs of your suggestion scheme, and we can provide training
and consulting services for those just starting up
a suggestion scheme. We also provide evaluator software that
can streamline one of the major hot spots in any suggestion scheme.
Other products from ISDE
Don't forget, ISDE provide a number of add-ons to augment your
suggestion scheme designed to help you get the most out of your
business improvement program and to maximise employee involvement:
Targetted feedback Request feedback from employees
on specific topics such as new products or services ...
Collaborative Ideas On line collaborative idea
generation ...
Issues management Encourage employees to report
process snags and ensure they get followed up and resolved or escalated...
Employee Recognition For when employees want to
say thank you to a colleague for that extra special contribution ...
Issues Management
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inSight is designed to ensure that your colleagues
can be heard whenever they have
a problem. In order to evolve, your organization needs to be
listening to employee feedback when things go wrong. Problems
may arise locally with process or derive from customer complaints,
and your front line staff may not be equipped to suggest the
solution. In this situation you need to link up the front-line
staff with the teams charged with process development. With
inSight, you can be assured that all process issues are being
competently handled and that the originator is kept informed
about progress with their problems.
Issues and Complaints
inSight is an Issues Management system. Of course,
issues can arise from many sources
- Customer Complaints
- Process snags
- Product and Service problems
... but ultimately all such issues will detract
from the efficiency of your Business unless you eliminate
the root cause.
The power of inSight comes from a structured process to
manage all issues through to resolution
and to learn from the trends.
Fixing problems will help your staff relations too. Staff
in the front line have the comfort that the organisation and
process is in place to help them, and that the system is self-improving
in the long run.
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A listening organization is a learning organization.
Unhappy customers don't complain twice - they just go somewhere
else ...
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Powerful Automation
To keep you in control, and protect you from "data overload",
inSight offers unparalleled automation in the customer feedback
process, providing you with:
- automatic collection of issues from internet / intranet
sites.
- streamlined communication via electronic mail.
- simple generation of web-based forms through our built-in
web form generator.
- tailor-able work-flow to maximize efficiency.
- easy tracking of issue state and current ownership.
Every time an issue is updated, automated messages can be
sent to the raiser or currently assigned owner.
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....inSight's easy interface has intranet & internet capability
to capture issues around the clock!
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Process Mapping - A Tailored Solution
We believe that software should support business processes,
not impose limitations upon them. For this reason, ISDE help
you map your customer feedback business processes. We listen
to the way you work and make the system
behave accordingly, rather than shoehorning
your process into an unworkable solution.
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We won't let the tail wag the dog !
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Owner Support Package (OSP)
A familiar problem with customer feedback is that once an
issue is allocated to an Owner to deal with it, all too frequently
the issue gets "lost" and isn't followed up on.
inSight has built-in tracking abilities which enable you
to identify where an issue is at any time, to see how far along
the process the issue is, and when you are next due to hear
from the issue owner.
In addition, the OSP package is there to help
your problem trouble-shooters. It walks them through the entire
process using a wizard making it easy for "occasional" users.
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Get the right person on the problem quickly ...
... Help your troubleshooters to help you !
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Powerful Reporting
| Reports usually come in
two different types. The ones you know that are needed
month on month ... |
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... and those you've never even
dreamt of
... that are needed five minutes ago! |
Both insight and OSP systems come with advanced reporting
functions which are also simple to use. Reports types encompass:
- text based reports and powerful customizable charts
- counts within a date period
- breakdown by field value
click on the graph for more examples
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Graphical and textual reports created
at the
touch of a button
Easy creation of ad-hoc management reports
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